Privacy Policy

This policy explains the different kinds of information we collect from you and different methods for collecting, manipulating, maintaining, and safeguarding that information. It is mandatory for you to accept these Policy terms to proceed using our Website. If you disagree to accept these, you will be forbidden from everything including purchases. Kindly read the following points to stay informed.

We collect some of your data either directly and indirectly. When a user registers on our website and does the purchases we take their first name, last name, shipping address, email ID, personal/work contact number. The Credit card details are taken only when they confirm to purchase for obvious reasons.

We collect IP address with the help of cookie files that we send while a user visits us. This cannot reveal anyone's real identity but is simply executed to understand our users better. For instance, how many users visit us from which geographic location and what interests them the most. This is done to enhance our users' browsing experience. It then helps us customize the site in accordance with the users' likes/dislikes. Users have the option to block or limit the cookies, but that would impact their visiting experience as well. By blocking the cookies, functions such as purchasing are not possible.

We ensure that we never share any customer's private details except that the concerned parties are are our own delivery partners. Additionally, we also use the best security standards to warrant that all kinds of information are always safeguarded.

We communicate with our customers through the electronic mail. We send them crucial information like payment receipt, tracking URL, product cancellations (if any), discount offers, or unfortunate occurrence(s), if might happen. We also send newsletters, hot deals, and other related updates. Customers are free to block or unsubscribe if it is bothering them. They are also free to subscribe again.

For further information or queries, please contact us OR write us at the following postal address:

Vital Specialty Limited Room

702, 7/F, Fu Fai Commercial Centre, 27 Hillier Street, Sheung Wan, Hong Kong


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